Question 1

How quickly can you fix my slow movement?

Accepted Answer

In most cases, we can diagnose and fix slow garage door movement within a single service visit, typically lasting 1-2 hours. Slow movement is often caused by worn rollers, lack of lubrication, misaligned tracks, or opener issues. Our technicians carry common parts on their trucks, so many repairs can be completed same-day. For more complex issues requiring special parts, we typically return within 24-48 hours. Emergency service is available 24/7 with rapid response times.

Question 2

What causes slow movement in garage doors?

Accepted Answer

Several factors can cause slow garage door movement: 1) Worn or damaged rollers creating friction, 2) Lack of proper lubrication on moving parts, 3) Misaligned or bent tracks, 4) Worn torsion springs losing tension, 5) Opener motor issues or incorrect force settings, 6) Dirty or obstructed tracks, 7) Weather stripping creating excess friction, 8) Cold weather causing lubricant to thicken. A professional inspection can identify the exact cause and provide the appropriate solution. Regular maintenance helps prevent slow movement issues.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options to help make your new traditional door installation affordable. Options include 0% interest for qualified buyers on terms up to 18 months, low monthly payment plans, and quick approval process. Contact us for a free quote and we'll discuss the financing options available for your project. We work with several financing partners to find the best solution for your budget.

Question 4

What is included in your 10-year warranty?

Accepted Answer

Our comprehensive 10-year warranty covers all workmanship on installations and repairs. This includes labor costs if any issues arise from our work, as well as adjustments and follow-up service. Parts warranties vary by manufacturer but typically range from 1-5 years for mechanical components. We stand behind our work and will return to address any concerns at no additional cost within the warranty period.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance annually, with additional inspections if you notice any issues. Regular maintenance includes lubrication of all moving parts, safety feature testing, spring tension adjustment, track alignment check, hardware tightening, and visual inspection for wear. Annual service typically costs $99-$149 and can prevent costly repairs by catching issues early.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our master technicians are trained to service all major garage door and opener brands including LiftMaster, Chamberlain, Genie, Craftsman, Wayne Dalton, Clopay, Amarr, and many more. We carry parts for most common brands and can order specialty parts when needed. Our brand-authorized status means we have access to genuine manufacturer parts.

Question 7

What areas do you serve?

Accepted Answer

We proudly serve Hempstead and the greater Houston area including Houston, Cypress, Katy, Tomball, Spring, Magnolia, Waller, Brookshire, Sealy, and Bellville. Our rapid response team can typically reach most locations within 45 minutes for emergency service. Contact us if you're unsure whether we service your area.

Question 8

Are you licensed and insured?

Accepted Answer

Absolutely. Hempstead Garage Doors is fully licensed, bonded, and insured. We carry comprehensive liability insurance and workers' compensation coverage to protect you and your property. We're also BBB A+ rated, Angi Super Service award recipients, and proud to be a veteran-owned business.

Frequently Asked Questions

Still Have Questions?

24/7 Emergency Service Available